Individual support and consultation — we're with you every step of the way

Individual support and consultation — we're with you every step of the way

Privacy Policy

This Privacy Policy (hereinafter — the Policy) describes the procedure for the collection, use, storage, and protection of users' personal data by the LUMOUSS brand (hereinafter — the "Brand" or "Company") when using the website [www.lumouss.com]

By using the website, the User confirms their agreement with the terms of this Policy. If the User does not agree with the terms of the Policy, they must stop using the website.

1. General Provisions

1.1. The purpose of this Policy is to inform Users about the procedure for processing their personal data.

1.2. The User agrees to independently review the current version of the Policy before using the website.

1.3. This Policy has been developed in accordance with the current legislation of Ukraine, in particular the Law of Ukraine "On Personal Data Protection."

2. Collection of Personal Data

2.1. While using the website, the User may provide the following personal data:

- first and last name

- phone number

- email address

- delivery address

- other data necessary for order fulfillment or communication

2.2. The provision of personal data is voluntary; however, without providing it, certain website services may be unavailable.

3. Use of Personal Data

3.1. The LUMOUSS brand uses personal data solely for the purpose of:

processing and fulfilling orders

communicating with the User regarding their order

informing about news and offers (with the User's consent)

improving the website and service

3.2. Access to personal data is granted only to authorized employees directly involved in order processing and customer service.

4. Protection of Personal Data

4.1. The Company does not sell or transfer personal data to third parties, except in cases required by the legislation of Ukraine or necessary for order fulfillment (for example, delivery services).

4.2. Personal data is stored using appropriate technical and organizational protection measures.

5. Use of Cookies

5.1. The website uses cookies for the purpose of:

- traffic analytics

- saving user preferences

- improving website performance

5.2. Cookies do not contain personal data and are not used to identify the User.

6. Technical and Statistical Information

6.1. The website may automatically collect anonymized technical information (device type, browser, IP address, time of visit, etc.) for statistical analysis.

6.2. This information does not allow identification of the User.

7. User Rights

7.1. The User has the right not to provide personal data, understanding that this may limit access to certain website features.

7.2. The User has the right to withdraw consent to the processing of personal data by contacting the Brand through the feedback form or email.

8. Inquiries and Requests

8.1. If you have any questions regarding the processing of personal data, the User may contact the Brand through the feedback form on the website or by email.

8.2. It is recommended to clearly describe the issue or request in the inquiry. All inquiries are reviewed within a reasonable timeframe.

9. Final Provisions

9.1. The LUMOUSS brand reserves the right to make changes to this Policy without prior notice to Users.

9.2. The current version of the Policy is always available on the website.

9.3. Continued use of the website after changes have been made means the User agrees to the updated terms.

Contact Information

For all questions related to this Policy, you can contact us at:

Email: moc.liamg%40vilselv

Sole Proprietor Borovska Valeriia Leonidivna