LuMousse | FAQ

DO YOU DELIVER INTERNATIONALLY?
Yes, we deliver to countries in Europe and America. Delivery time and cost depend on the destination country and the chosen carrier.
HOW LONG DOES DELIVERY TAKE?
Within Ukraine, delivery usually takes 1–3 business days after shipping.
To countries in Europe — approximately 5–10 business days, depending on the country.
Everything depends on the timeframes stated by the carrier.
WHEN IS THE ORDER SHIPPED?
We process and ship orders within 1–3 business days after your order is placed on the website.
Once shipped, you will receive a message with a tracking number.
Ukrposhta shipments are sent every Monday, once a week.
CAN I GET A CONSULTATION FOR CHOOSING SKINCARE?
Yes, our team will help you choose products suited to your skin's needs.

We will guide you through the entire journey — from your first consultation to a stable result, explaining every step, answering all your questions, and helping adjust your skincare routine along the way.

You can book a consultation on the website or leave a request through the form on the "Contacts" page — and we'll walk you through everything in detail.
CAN COSMETICS BE EXCHANGED OR RETURNED?
In accordance with Ukrainian legislation, cosmetic products of proper quality are not subject to exchange or return.
If the product was damaged during delivery or has a manufacturing defect, please contact us immediately after receiving your order — we will help resolve the situation.
WHERE IS YOUR PRODUCT MANUFACTURED?
LUMOUSS products are manufactured in a laboratory in Ukraine.
DO YOU TEST YOUR COSMETICS ON ANIMALS?
We do not test on animals and only work with partners who share this position.
CAN YOUR COSMETICS BE USED DURING PREGNANCY?
Most of our formulas are designed for gentle, everyday care.
Before use during pregnancy or breastfeeding, we recommend reviewing the product's ingredients and consulting with your doctor.
WHAT SHOULD I DO IF I HAVE AN UNWANTED REACTION?
Stop using the product and contact us via email at .moc.liamg%40vilselv We will review your situation and help you find a solution.

Yes, we deliver to countries in Europe and America. Delivery time and cost depend on the destination country and the chosen carrier.

Within Ukraine, delivery usually takes 1–3 business days after shipping.To countries in Europe — approximately 5–10 business days, depending on the country.Everything depends on the timeframes stated by the carrier.

WHEN IS THE ORDER SHIPPED?

We process and ship orders within 1–3 business days after your order is placed on the website.Once shipped, you will receive a message with a tracking number.Ukrposhta shipments are sent every Monday, once a week.

CAN I GET A CONSULTATION FOR CHOOSING SKINCARE?

CAN COSMETICS BE EXCHANGED OR RETURNED?

In accordance with Ukrainian legislation, cosmetic products of proper quality are not subject to exchange or return.If the product was damaged during delivery or has a manufacturing defect, please contact us immediately after receiving your order — we will help resolve the situation.

WHERE IS YOUR PRODUCT MANUFACTURED?

LUMOUSS products are manufactured in a laboratory in Ukraine.

DO YOU TEST YOUR COSMETICS ON ANIMALS?

We do not test on animals and only work with partners who share this position.

CAN YOUR COSMETICS BE USED DURING PREGNANCY?

Most of our formulas are designed for gentle, everyday care.Before use during pregnancy or breastfeeding, we recommend reviewing the product's ingredients and consulting with your doctor.

WHAT SHOULD I DO IF I HAVE AN UNWANTED REACTION?

Stop using the product and contact us via email at .moc.liamg%40vilselv We will review your situation and help you find a solution.

Within Ukraine, delivery usually takes 1–3 business days after shipping.
To countries in Europe — approximately 5–10 business days, depending on the country.
Everything depends on the timeframes stated by the carrier.

We process and ship orders within 1–3 business days after your order is placed on the website.
Once shipped, you will receive a message with a tracking number.
Ukrposhta shipments are sent every Monday, once a week.

In accordance with Ukrainian legislation, cosmetic products of proper quality are not subject to exchange or return.
If the product was damaged during delivery or has a manufacturing defect, please contact us immediately after receiving your order — we will help resolve the situation.

Most of our formulas are designed for gentle, everyday care.
Before use during pregnancy or breastfeeding, we recommend reviewing the product's ingredients and consulting with your doctor.